Podcast
Operational Excellence by Developing People with CIO Angelic Gibson
- Pariveda CEO Margaret Rogers sits down with Angelic Gibson, Chief Information Officer at AvidXchange, and a Forbes CIO NEXT Innovative Tech Leader honoree.
About the episode
In this conversation, Angelic shares how her faith shapes the way she leads at work, including the responsibility she feels to help every person on her team be the best that they can be at what they’re called to do. She takes listeners through her unconventional path into technology leadership, from being recruited while waitressing to help with Y2K updates, to going back to school mid-career, and growing into IT leadership roles at companies like Sleepy’s and Estée Lauder. Angelic also unpacks a massive risk she took early in her role at AvidXchange, how she has thoughtfully built and scaled AI within the business, and why her purpose extends beyond the workplace through her work focused on ending human trafficking and protecting vulnerable children.
You’ll learn
How Angelic went from waitressing to IT leadership roles at Sleepy’s and Estée Lauder
Why helping people reach their potential is both a leadership responsibility and a performance strategy
How trust and metrics helped her team deliver what they promised
Why she bet early on AI and what she’s learned from scaling it in the business
Why her leadership extends beyond the workplace through her work to help end human trafficking and protect vulnerable children
Episode outline
0:00 Introduction
4:07 Starting on the help desk
5:20 Human connection in IT
8:28 Faith at work and creating space for different beliefs
11:41 Purpose as developing people into the right roles
15:41 The transformation bet at AvidXchange and why it paid off
16:45 Leadership mindset shifts
19:30 Developing talent through strengths, passion, and teaching people to dream
22:35 Measurement, lean thinking, and improving delivery performance
28:10 The early AI bet on invoice capture and scaling AI capabilities
30:33 Leading through change, reskilling, and the reality of fear
34:21 Lightning round and closing takeaways
Episode links
Referenced books and related resources
- Redeeming Love by Francine Rivers
- Greenlights by Matthew McConaughey
- The Phoenix Project by Gene Kim, Kevin Behr, and George Spafford
- The Goal by Eliyahu M Goldratt
- A shepherding and Psalm 23
Referenced leadership organizations
About the guest
Angelic Gibson is a speaker, entrepreneur, and technology executive professional. She studied Management Information Systems at AIU. She has made her career revolutionizing digital transformations at companies like Sleepy’s, Estee Lauder, ATD, TKXS and now AvidXchange, where she developed innovative Technology Solutions & SAAS Platforms to drive value creation.
Known as an industry leader, Angelic was named as a Forbes NEXT CIO and has been featured in several national leading publications including Forbes, CIO.com and others. Angelic was one of 25 honorees in the Charlotte, NC, 2020 class of Women in Business Achievements Awards and has been a annual finalist for CIO of the Year Award Nationally and in Charlotte, NC since 2020.
Beyond her role at AvidXchange, Angelic serves as an independent board member for Caring.com and serves on the T-Mobile Innovation Advisory group. In addition, she serves as a coach with The Master’s Program for Woman, whose mission is to “Connect and Coach High Impact Christian Women to Fully Thrive in Their God-Given Purpose”. Further, Angelic is the Founder of two ministries, Created 2 B Great, LLC and Disciples of the Nations, Inc., where her and her team are passionate about creating and providing discipleship resources and sustainability training to at-risk people groups around the globe. They’ve been successful with outreach initiatives to those who live in foster care, domestic abuse, human trafficking, and homelessness; domestically and globally.
About the Doing Good by Doing Better podcast
Hosted by Margaret Rogers, CEO of Pariveda, the Doing Good by Doing Better podcast highlights founders, executives, and innovators who share hard lessons, bold ideas, and real strategies for purpose-driven growth.
Every conversation offers practical insights you can use to solve forward. In each episode you’ll meet leaders who prove that being impact-driven and achieving meaningful success are not mutually exclusive.
Follow Doing Good by Doing Better on Apple Podcasts or Spotify and join us every other week as we keep learning how to do good by doing better.
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