CASE STUDY

Improving enterprise project delivery through better PMO collaboration

$ 0 B

In assets

Branch locations

At a glance

Challenge

Address challenges with recurring project delivery delays and cross-team coordination, potentially linked to PMO maturity and capabilities.

Result

Pariveda surfaced challenges related to overly decentralized PMO practices and communication gaps and recommended improvements at both the portfolio and team levels, organized around an actionable, prioritized roadmap.

IMPACT

Findings, roadmap, and initiative cards armed leadership with the tools to drive improvements into the PMO organization and practices and raise its value to the enterprise.

One of the largest privately held banks in the United States has served customers for over 60 years, providing both traditional retail and modern online banking services.

BankCorp* has achieved consistent growth and high customer satisfaction by remaining consistent with its founding philosophy and creating an environment that nurtures and supports employees.

Complex projects, new regulatory objectives, and multiple priorities created challenges that affected the collective performance of independent, agile delivery teams.

Over thirty software development and service delivery teams support the technical capabilities enabling BankCorp’s customer services, back-office operations, and regulatory compliance activities. Complicated interdependencies and handoffs among projects and multiple teams create challenges and tensions that affect the consistent and timely delivery of new programs and projects to the desired standard.

How Pariveda developed recommendations to improve program and project delivery in the organization:

Interviewed PMO and non-PMO stakeholders, spanning leadership to delivery team members in both technology and business teams.
Assessed PMO maturity across strategic, tactical, and operational capabilities, employing a framework appropriate for both the industry and the agile development environment.
Facilitated a cross-sectional workshop to craft and evaluate possible solutions for each of the identified challenge areas from the assessment.