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Artificial intelligence is shifting our perception of great user experiences

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Pave the way toward better user experiences

Does hearing “Do you want fries with that?” change if a robot says it? Today, companies are trying to answer the question of how artificial intelligence will transform the face of customer experience. They’d better hurry: 78 percent of businesses plan to implement (or have already implemented) AI or virtual reality by next year. Their hope? That it paves the way toward better CX.

What will top-tier CX look like in a few years, then? Current research in this area might give us some idea: An MIT Technology Review report found that automated systems already resolve between 25 and 50 percent of today’s customer inquiries, and this number will only grow. As AI continues to advance into more and more CX-related areas, we’ll expect it as a standard.

Read the full article by Margaret Rogers on UX Matters.

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By Margaret Rogers
Chief Executive Officer
Ms. Margaret Rogers is the Delivery Excellence Leader at Pariveda Solutions. She has over 25 years of experience in digital consulting services with a passion for coaching organizations through their digital transformations.

At Pariveda, we address the imperatives of modern leaders, enabling them to sustain a resilient and impactful business

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Learn how we deliver on the essential, strategic needs that enable companies to sustain a resilient and impactful business.

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