Enhancing operational resilience
The pandemic has taught us a lot about change—and our ability to respond to it. Many companies struggled initially due in no small part to the very nature of traditional operations. The supply chain serves as a perfect example of this. To maintain a “safe” environment and promote operational resilience, predictability was baked right into its processes. When the pandemic hit, that predictability was thrown out the window (as was resiliency), and store shelves were suddenly left barren.
A single hiccup wasn’t what brought the supply chain to a screeching halt, however. As company leaders, CEOs understand this concept all too well. The culprit was multiple fractures in everything from component suppliers to the last mile of delivery
