Healthcare insurance company
Employees
At a glance
Challenge
Drive sales enablement by building a modern, scalable cloud technology foundation.
Result
Pariveda transformed the entire sales enablement platform by replacing third-party tools and internal applications with service-based capabilities that support multiple brands and channels.
Impact
The adaptive, scalable solution enabled our client to continuously evolve to meet changing industry needs.
The largest insurance company in the world, HealthIns*, is a multinational, managed healthcare and insurance provider with 125,000 employees and more than 1.4 million healthcare partners.
As technology changed, the solutions that supported HealthIns’s agents became outdated. Internally, antiquated technology limited the company’s ability to drive a multichannel, direct-to-consumer sales strategy.
The Challenge
Ensuring sales enablement for agents is a key to HealthIns’s business strategy.
HealthIns’s legacy tools and processes had become outdated – they weren’t flexible or efficient enough to support agency needs or internal growth. And customer-facing solutions couldn’t adapt to the emergence of self-service models.
HealthIns hired Pariveda to develop and implement a phased, multi-year approach to address immediate, market-driven changes while customizing a permanent sales enablement solution.
The Result
How Pariveda streamlined and improved sales operations:
- Implemented an emerging cloud-platform which offered a scalable backbone for the cyclical and unpredictable volume of applicants during open enrollment seasons.
- Automated manual efforts through web-enabled applications that offered the highest scalability with the lowest maintenance costs.
- Applied advanced technologies to provide a consistent integration approach, modern reporting, and reliable analytics.
The Impact
Cloud scalability provided HealthIns the flexibility to increase and reduce resources as needed. Cost savings were achieved by replacing legacy products and cost models with custom solutions.
Pariveda’s agile, multi-phase approach helped HealthIns reduce risk and increase efficiencies.
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Industry
Healthcare & Life Sciences
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