Building a Change Management Capability to Drive Transformation
Privately owned and operated, TexasIns* is one of the state’s largest workers’ compensation coverage providers.
An industry leader since 1982, TexasIns had outgrown their antiquated workers’ compensation platform. As they implemented plans to innovate their core technology, they recognized that previous transformation efforts were unsuccessful.
To grow market share and optimize customer experiences, TexasIns needed to transform their core technology platform.
Because past transformation efforts had failed, leaders knew they needed to develop a change management capability that prioritized relationship building. They hired Pariveda to develop a change management approach centered on securing buy-in and engagement from their key stakeholders: their agents.
How Pariveda maximized participation and engagement:
The innovative buy-in approach diminished resistance and engaged and prepared agents to adopt the new system quickly, hitting defined success metrics.
With Pariveda’s help, TexasIns employees understood the drivers for change and reported feeling supported throughout the process.
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