CASE STUDY
Building a Change Management Capability to Drive Transformation
In revenue
Employees
At a glance
Challenge
Establish a change management capability to drive successful organizational transformation.
Result
Pariveda shaped change management acceptance by giving agency to stakeholders and influencers to help define the transformation initiative’s design and features.
Impact
The project’s success instilled confidence in the organization’s ability to implement future transformational changes.
Privately owned and operated, TexasIns* is one of the state’s largest workers’ compensation coverage providers.
An industry leader since 1982, TexasIns had outgrown their antiquated workers’ compensation platform. As they implemented plans to innovate their core technology, they recognized that previous transformation efforts were unsuccessful.
The Challenge
To grow market share and optimize customer experiences, TexasIns needed to transform their core technology platform.
Because past transformation efforts had failed, leaders knew they needed to develop a change management capability that prioritized relationship building. They hired Pariveda to develop a change management approach centered on securing buy-in and engagement from their key stakeholders: their agents.
The Result
How Pariveda maximized participation and engagement:
- Built relationships with agents and stakeholders through creative messaging, gamification, and listening sessions and incorporated their feedback into the technology platform’s design.
- Collaborated with tenured employees and subject matter experts to map existing processes and host workshops to design an ideal future state.
- Developed a change management toolkit to mitigate resistance and a comprehensive training framework for super-user groups to train broader teams.
The Impact
The innovative buy-in approach diminished resistance and engaged and prepared agents to adopt the new system quickly, hitting defined success metrics.
With Pariveda’s help, TexasIns employees understood the drivers for change and reported feeling supported throughout the process.
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Financial Services
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