An opportunity to transform healthcare
Few issues are more confusing to Americans than ever-shifting healthcare laws. In recent years, they’ve seen the Affordable Care Act pass and have heard countless debates about its merits. This constant uncertainty surrounding healthcare in the United States leaves most patients at a loss on a topic vital to their well-being.
A 2018 report revealed that just over a quarter of Americans surveyed think the ACA was repealed last year, and 25 percent were under the false impression that the tax penalty for not having health coverage was still in place. The confusion makes sense. As long as government leaders in Washington, D.C., clash over the ACA, Americans will hear many conflicting accounts surrounding the healthcare landscape. In short, the current state of customer experience in healthcare is abysmal.