CASE STUDY

Delighting Customers With Seamless Self-Checkout

$ 0 B+

In revenue

0 K

Employees

At a glance

Challenge

Driving efficiencies and customer delight with a smarter self-checkout experience.

Result

Pariveda designed a customized web-based point of sale application that communicated with legacy software and peripherals to deliver a seamless customer experience.

Impact

Shoppers loved the high-resolution, easy-to-use touchscreen, handheld scanner, and roomier checkout area.

The largest home improvement retailer in the United States, ImprovementCo* generates $157B in revenue with 500,000 employees.

ImprovementCo’s point of sale (POS) system was 20 years old and lacked cohesion between self-checkout and lane checkout applications. The software had become cumbersome to maintain due to layers of customization.

Helping customers help themselves.

ImprovementCo’s self-checkout platform was outdated and unwieldy. Because it operated separately from the central register, the two didn’t share a common language or processes, which caused inconsistencies between self-checkout and lane checkout. Plus, the POS system had become difficult to update and maintain through years of customization.

ImprovementCo hired Pariveda to design and implement a modern self-checkout application that was customizable and scalable across thousands of stores.

How Pariveda delivered a better checkout experience:

Designed a modular React web application that communicated with legacy register software and peripherals using WebSockets.
Performed UX experiments in actual stores during sprints to accelerate feedback loops.
Reduced risk through a systematic roll-out plan that gradually phased out legacy applications and hardware.