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Learn how we deliver on these essential, strategic needs that enable companies to sustain a resilient and impactful business.

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At Pariveda, we bring thought leadership to all healthcare industry challenges. Leveraging the benefits of advanced, emerging technologies and fresh perspectives….

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CASE STUDY

Delighting Customers With Seamless Self-Checkout

a close up shot of a woman using the self-checkout and paying with her mobile phone at a retail store
$ 0 B+

In revenue

0 K

Employees

At a glance

Challenge

Driving efficiencies and customer delight with a smarter self-checkout experience.

Result

Pariveda designed a customized web-based point of sale application that communicated with legacy software and peripherals to deliver a seamless customer experience.

Impact

Shoppers loved the high-resolution, easy-to-use touchscreen, handheld scanner, and roomier checkout area.

The largest home improvement retailer in the United States, ImprovementCo* generates $157B in revenue with 500,000 employees.

ImprovementCo’s point of sale (POS) system was 20 years old and lacked cohesion between self-checkout and lane checkout applications. The software had become cumbersome to maintain due to layers of customization.

 

The Challenge

Helping customers help themselves.

ImprovementCo’s self-checkout platform was outdated and unwieldy. Because it operated separately from the central register, the two didn’t share a common language or processes, which caused inconsistencies between self-checkout and lane checkout. Plus, the POS system had become difficult to update and maintain through years of customization.

ImprovementCo hired Pariveda to design and implement a modern self-checkout application that was customizable and scalable across thousands of stores.

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The Result

How Pariveda delivered a better checkout experience:

The Impact

The new POS system’s design and experience delighted customers, and the web-based application saved time when publishing new releases. The solution saved our client money by eliminating the renewal of the original register’s software license agreement.

Pariveda’s successful roll-out strategy instilled confidence in the application’s capabilities and scalability.

Learn how we deliver on the essential, strategic needs that enable companies to sustain a resilient and impactful business.

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