In revenue
Employees
At a glance
Challenge
Driving efficiencies and customer delight with a smarter self-checkout experience.
Result
Pariveda designed a customized web-based point of sale application that communicated with legacy software and peripherals to deliver a seamless customer experience.
Impact
Shoppers loved the high-resolution, easy-to-use touchscreen, handheld scanner, and roomier checkout area.
The largest home improvement retailer in the United States, ImprovementCo* generates $157B in revenue with 500,000 employees.
ImprovementCo’s point of sale (POS) system was 20 years old and lacked cohesion between self-checkout and lane checkout applications. The software had become cumbersome to maintain due to layers of customization.
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The Challenge
Helping customers help themselves.
ImprovementCo’s self-checkout platform was outdated and unwieldy. Because it operated separately from the central register, the two didn’t share a common language or processes, which caused inconsistencies between self-checkout and lane checkout. Plus, the POS system had become difficult to update and maintain through years of customization.
ImprovementCo hired Pariveda to design and implement a modern self-checkout application that was customizable and scalable across thousands of stores.
The Result
How Pariveda delivered a better checkout experience:
- Designed a modular React web application that communicated with legacy register software and peripherals using WebSockets.
- Performed UX experiments in actual stores during sprints to accelerate feedback loops.
- Reduced risk through a systematic roll-out plan that gradually phased out legacy applications and hardware.
The Impact
The new POS system’s design and experience delighted customers, and the web-based application saved time when publishing new releases. The solution saved our client money by eliminating the renewal of the original register’s software license agreement.
Pariveda’s successful roll-out strategy instilled confidence in the application’s capabilities and scalability.
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Industry
Retail
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