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The evolution of patient experience in 2021: How to maximize healthcare technologies’ impact on interactions


Challenges To Implementation In Healthcare Technology

Though AI in healthcare, ML advances, and telemedicine can help advance healthcare, the path to implementation isn’t without challenges. Access to and user comfort with telemedicine services can get in the way of remote care. The same can be said for internet access, as patients in some rural and urban areas may not have reliable home broadband. And with libraries and community centers limited in their capacities, it just complicates accessibility to those in need.

Understanding the purpose of healthcare information technology can also be problematic. Misinformation involving everything from vaccines containing microchip trackers to the hackability of video chat technologies (telemedicine software must be HIPAA-compliant) can have devastating effects on acceptance and adoption of telemedicine from certain patient communities. After all, 37% of Americans aren’t willing to get the COVID-19 vaccine; getting them to log into virtual chats with physicians may be too tall an order.

Even with these and other challenges, it’s still important for healthcare providers to maximize available healthcare technologies to improve patient experience and care. 

In this article, Marc Helberg highlights how healthcare technologies are evolving to maximize the impact on patient interactions and improve patient experience in 2021.

Read the full article by Marc Helberg at Healthcare Business Today.

Marc Helberg Headshot
By Marc Helberg
Managing Vice President - East Region
Marc serves as the Managing Vice President for Pariveda’s Philadelphia office. He is an energetic people developer and problem solver, focused on ensuring that the right size solution is brought to organizations enabling strategic progress.

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